Complaints, Compliments & Feedback
You have the right to speak up, give feedback, and raise concerns at any time without fear of negative consequences or retribution. We welcome your input to continuously improve our support.
1. Our Open Feedback Philosophy
At Opus Care Support Services, complaints and suggestions are handled respectfully, confidentially, and fairly. Anyone — including participants, family members, friends, independent advocates, and support coordinators — can lodge a complaint or share feedback.
2. Ways to Share Feedback or Lodge a Complaint
- Online Form: Use the secure form below (you may choose to remain completely anonymous).
- Email: Send direct written feedback to support@opuscare.com.au.
- Direct Conversation: Speak openly with your support worker or Opus Care operations coordinator.
- Independent Advocacy: You have the right to appoint an independent advocate or support person to represent or assist you at any stage.
3. How We Respond & Target Timelines
We aim to acknowledge complaints within one business day and provide a reasoned resolution within ten business days. If a matter involves an immediate safety risk, urgent triage begins immediately.
4. External Escalation & Independent Oversight
If you are not satisfied with how your concern has been handled, or if you prefer to speak to an external body at any time, you can contact:
NDIS Quality and Safeguards Commission
Telephone: 1800 035 544 (free call from landlines) | Website: ndiscommission.gov.au
An independent statutory body established to improve the quality and safety of NDIS supports across Australia.
Lodge Feedback or a Complaint
Confidential submission directly to the Opus Care Quality & Safeguarding Lead