Privacy Policy & Information Handling
How Opus Care Support Services collects, manages, and protects personal and sensitive participant information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
1. Commitment to Participant Privacy
Opus Care Support Services respects and upholds the privacy rights of all NDIS participants, families, carers, and staff. We only collect personal information reasonably necessary to assess support needs, deliver tailored disability services, ensure participant safety, and fulfill statutory obligations.
2. Types of Information Collected
Information collected may include:
- Contact details (name, address, phone number, email)
- NDIS plan details, funding management type, and plan dates
- Emergency contact details and appointed nominees/guardians
- Support preferences, daily routines, and personal goals
- Relevant health, medical, or behavioural support information necessary for safe support delivery
3. How We Use and Protect Your Data
Your information is stored securely on protected systems with restricted role-based access. We do not sell or disclose your personal information to third parties without your explicit informed consent, unless required or authorised by Australian law.
4. Accessing and Correcting Your Information
You have the right to request access to any personal information we hold about you and to request corrections if any details are inaccurate or out of date. Contact our Privacy Officer at support@opuscare.com.au.