NDIS ProviderSupporting Self & Plan-Managed Participants Across NSW North Coast & Northern Rivers
Opus Care Support Services
CLARITY & TRANSPARENCY

Frequently Asked Questions & Pricing

Find clear, straightforward answers regarding our NDIS support services, pricing limits, billing, matching process, and regional coverage across Northern Rivers NSW.

Opus Care provides personalised disability supports for self-managed and plan-managed NDIS participants across Yamba, Maclean, Grafton, Iluka, New Italy, Woodburn, Evans Head, and surrounding Northern Rivers communities. Fit, compatibility, and availability are confirmed during our friendly initial onboarding chat.

TRANSPARENT NDIS FUNDING

How Your NDIS Plan Works With Opus Care

We operate with complete financial transparency. We support self-managed and plan-managed participants with zero hidden administrative fees.

Maximum Freedom

Self-Managed

Fully Supported ✅

You or your nominee manage your own NDIS funding allocations and pay support providers directly.

  • Maximum flexibility in scheduling and personal goals
  • Clear, itemised PDF tax invoices ready for the myplace portal
  • Standard 14-day payment terms
  • Transparent service agreement with fixed hourly rates
  • Direct 1-on-1 communication with your support worker
Information & Resources

Information Packs & Participant Guides

Download or review our clear, transparent guides designed for NDIS participants, families, and referring coordinators.

Welcome Guide

Participant & Family Welcome Handbook

Opus Care Support Services8 Pages · PDF
NDIS Participants & Families

Participant & Family Welcome Handbook

An easy-to-read guide outlining how 1-on-1 support works, how we match support workers, communication standards, and our person-centred philosophy.

Inside this guide:
  • Getting started checklist
  • Our matching process
  • Rights & choices
  • Emergency & cancellation policy
Professional Kit

Support Coordinator & Plan Manager Referral Kit

Opus Care Support Services6 Pages · PDF
Coordinators & Plan Managers

Support Coordinator & Plan Manager Referral Kit

Detailed service catalogue, standard NDIS support item line codes, invoice turnaround commitments, and direct intake workflow.

Inside this guide:
  • NDIS line item mapping
  • No exit or joining fees
  • 24h referral turnaround
  • Clear progress reporting
Compliance & Safety

Participant Rights, Privacy & Feedback Guide

Opus Care Support Services4 Pages · Easy English
All Participants

Participant Rights, Privacy & Feedback Guide

Plain-language booklet detailing privacy protections, how to provide feedback or complaints, and the NDIS Code of Conduct commitment.

Inside this guide:
  • NDIS Code of Conduct
  • How to raise concerns
  • Privacy & data protection
  • NDIS Commission contacts